Orders are normally processed in 1-2 business days. Standard delivery within United States normally takes 3-5 business days after dispatch. Tracking is provided once the carrier accepts the shipment.

Standard shipping is free on orders of $30 or more before applicable taxes. Orders below $30 ship for $6.

Eligible unopened, factory-sealed products and unused collecting supplies may be returned within 30 calendar days of delivery. Contact support before sending an eligible item back.

Yes. Products originally sold as used, including raw single cards, graded cards, pre-owned games, books, media, and other used collectibles, may be returned within 30 calendar days when they remain in the same condition and completeness as delivered. Contact support for authorization before sending a return.

Yes. After we approve an eligible return, we email a downloadable, printable prepaid return shipping label at no cost to the customer. Contact support and receive authorization before sending any return.

All products offered on this store are physically held and shipped by Black Sheep Game Lounge. We do not source an item from another seller after a customer places an order.

A product described as new is factory-sealed and unused. Opened, incomplete, or previously used products must not be described as new.

We evaluate used-product condition from the listing photographs and visible item details. Review every image, the product title, and all product-specific notes before ordering. Contact us before purchase if you need clarification about an item.

We do not describe image-based condition evaluation as independent authentication. Any product-specific authenticity statement must be supported by the item details shown in its listing. For a graded card, the grading company and grade are shown on the slab label and identified in the listing; Black Sheep Game Lounge does not issue third-party grades.

Email support@blacksheepgamelounge.shop or call (641) 530-7310. Support is available Monday-Sunday, 10:00 AM-8:00 PM Central Time.