Refund policy

Name: Black Sheep Game Lounge
Address: 687 S Taft Ave Suite 6, Mason City, IA, 50401, United States
Telephone: (641) 530-7310

Last updated: August 22, 2026

This policy explains which products may be returned, which products are final sale, how to request a return, who pays return shipping, and when approved refunds are issued.

1. Return window

Eligible products may be returned within 30 calendar days after confirmed delivery. You must contact us and receive return authorization before sending any product back.

To start a return, email support@blacksheepgamelounge.shop with:

Your order number;
The product you want to return;
The reason for the return; and
Photographs when the product is damaged, incorrect, or materially different from its listing.

Unauthorized returns may be refused or sent back to the customer. After we approve an eligible return, we will provide a downloadable, printable prepaid return shipping label by email at no cost to the customer.

2. Eligible returns

The following products may be returned within the return window when all conditions are met:

Factory-sealed boxes, packs, cases, and other sealed products: The product must be unopened, unused, factory sealed, untampered with, and in the same resaleable condition and original packaging in which it was received.
Card supplies and accessories: The product must be unused, unopened where applicable, and in its original packaging and resaleable condition.
Products originally sold as used: Raw trading-card singles, graded cards, pre-owned games, books, media, and other used collectibles may be returned in the same condition and completeness in which they were delivered. The returned item must include every component, holder, case, manual, insert, and other part shown or described in the listing, with no new damage, alteration, swapping, or material deterioration.

Factory seals, shrink wrap, security labels, manufacturer packaging, grading holders, certification labels, serial numbers, and other identifying features must not be altered, removed, replaced, or damaged after delivery.

3. Final-sale products

The following products remain final sale and cannot be returned for buyer's remorse:

Boxes, packs, cases, or other products that were sold as new and factory sealed but were opened after delivery;
Products marked “Final Sale” on the product page;
Gift cards, if offered; and
Products that have been altered, swapped, newly damaged, materially deteriorated, or made incomplete after delivery.

Final-sale status does not remove your right to contact us when an item arrives materially damaged, the wrong item is sent, or the item is materially different from the listing.

4. Trading-card and sealed-product limitations

The contents of a sealed trading-card product are determined by the manufacturer. Unless the product listing expressly states an official manufacturer guarantee, we do not guarantee any particular player, card, autograph, memorabilia card, insert, parallel, serial number, grade, market value, or resale value.

Dissatisfaction with pack or box contents, card selection, pull results, manufacturer collation, print quality, centering, surface condition, or market-value changes is not a valid reason to return an opened product.

5. Raw singles and graded cards

Raw singles and graded cards that were sold as used may be returned within the return window when they remain in the same condition and completeness as delivered. Product photographs show the actual item unless the listing clearly says otherwise and will be used when we inspect the return. Graded-card holders, labels, certification numbers, and security features must remain intact and unaltered.

Contact us within 72 hours of delivery if a single or graded card is materially different from its listing, the wrong item was sent, or shipping damage occurred.

6. Damaged, incorrect, or materially misdescribed products

Report a damaged, missing, incorrect, or materially misdescribed product within 72 hours of confirmed delivery. Keep the item and all packaging while we review the issue. We may request photographs of the product, shipping label, package, and damage.

When we confirm that we sent the wrong product, the item arrived materially damaged, or the item was materially different from its listing, we will provide an appropriate remedy, which may include:

A replacement, when available;
A full or partial refund;
Store credit, if you agree; or
A prepaid return label when the item must be returned.

7. Free prepaid return labels

For every approved eligible return, including an approved buyer's-remorse return, we provide a downloadable, printable prepaid return shipping label at no cost to the customer. We send the label and return instructions by email after the return is authorized.

Print and securely attach the provided label, use adequate protective packaging, and follow the carrier and drop-off instructions we provide. Do not send a return without authorization. Additional shipping services or alternative postage purchased without our written approval are not reimbursable.

Original outbound shipping charges are non-refundable unless the return results from our error or a confirmed covered shipping issue.

8. Return address

Do not send a return without authorization. Approved return instructions will identify the correct return address and any required reference number. Unless we provide different instructions, the business address is:

Black Sheep Game Lounge
687 S Taft Ave, Suite 6
Mason City, IA 50401
United States

Customers may visit our game lounge during posted hours. Online returns require prior authorization; contact us before bringing or mailing a return.

9. Inspection and refunds

We inspect returned products after delivery. If the return is approved, the refund is issued to the original payment method within 3-5 business days after inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.

We may reduce or deny a refund when a returned product does not meet the eligibility requirements, is incomplete, has been opened or altered, or is damaged because of inadequate return packaging.

10. Exchanges

We do not accept direct exchanges. If you need a different item, submit an approved return for a refund, subject to this policy's eligibility conditions, and place a separate new order for the desired available product.

11. Restocking fees

We do not charge a restocking fee for an approved return that meets this policy.

12. Order cancellations

Contact us as soon as possible to request cancellation. We may cancel an unfulfilled standard order, but we cannot guarantee cancellation after fulfillment begins. Fulfilled orders must follow this Returns & Refunds Policy when eligible.

Preorders have separate cancellation rules. See our Preorder and Cancellation Policy.

13. Contact us

Black Sheep Game Lounge
Email: support@blacksheepgamelounge.shop
Phone: (641) 530-7310
Support hours: Monday-Sunday, 10:00 AM-8:00 PM Central Time